Thursday, April 15, 2010
hotcakes and drama-rama
just wanted to offer a little explanation. my inbox is overflowing with messages of why the bags were never listed. the bags were, in fact listed. at exactly 10 am EST. i had all seven listings open, so they would all be available at the same time, and by the time i had clicked the 'finish' button on the seventh, they were sold (and if you purchased one, they will ship this afternoon!)
i assure you i am trying my very best to make things as fair for everyone as possible, but there is only so much i can do, and once they are listed, i have no control over who purchases them. it is out of my hands at that point.
i am not sure what the right words are right now, as my intention is not to offend anyone. but i would like to ask that those of you who continue to do so, please stop sending me mean (i might use the word nasty, even) messages. i try hard not to dwell on negativity when it comes to my internet presence, but this is starting to get to me. i receive so many messages that say things such as 'i cannot believe how completely ungrateful you are. all i want is a bag, and you refuse to help me, even though i am practically throwing my money at you', and so they go.
um, i am a person. who works all the time. i am not especially sensitive, but some of these messages are really starting to hurt my feelings. i have had many great and lucky things happen to my little business, but i work all the time. this is not a complaint, i love what i do. but it is important that those of you who accuse me of being ungrateful become aware of this. i would like to think i know myself pretty well, and i am many things, but i assure you all that ungrateful is not one of them. i have not lived a completely charmed life, and have worked very hard to get to where i am today, and continue to put so much of myself into madebyhank.
i want to keep sewing things, and i would love nothing more than to continue to be able to support myself doing this. all i ask is that please, before you write these means words (or at least before you click send), please take a moment to consider and recognize the difference between your own inflated sense of entitlement and my lack of gratitude.
i apologize to 98% of you, and have to say, that the majority of you are the kindest, sweetest, best customers anyone could ask for. my mailbox is often peppered with little packages and notes of gratitude from folks who love their bags, which goes so above and beyond anything i ever wanted. sorry to be kind of a sap.
thank you so much.
Posted by katie henry at 8:53 AM